Refund & Cancellation Policy
This covers your centre's own subscription to uInstructor — the platform. It does not set the refund policy your centre offers your own students; that's yours to decide, stated on your own site's terms.
Cancelling
You can cancel your uInstructor subscription at any time, from Settings → Billing. Cancelling stops the next renewal — your workspace stays fully functional until the end of the period you've already paid for.
Refunds
We don't offer pro-rata refunds for time left in a billing period you've already paid for — cancelling simply stops the next charge, and you keep what you already paid for until it runs out. If you were charged in error (a duplicate charge, a charge after you'd already cancelled), email us and we'll refund that specific charge.
Free trial
Where a free trial is offered, it converts to a paid subscription automatically at the end of the trial unless you cancel before then. The exact trial length is shown to you at signup.
Price changes
If we change your plan's price, you get at least 30 days' notice before it applies to your next renewal — enough time to decide whether to stay, switch plans, or cancel.
Full legal terms: Platform Terms & Conditions, §3 (Plans, billing and trials).